Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.
Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!
At Veriu Central, we’re proud to work in a building with character, history, and a story that’s over 100 years in the making. Located where Elizabeth Street meets Wentworth Avenue, our hotel celebrates the quirks of the historic Wentworth House, from its timber-framed oval windows to its iconic twin-arched balconies.
With 112 thoughtfully designed rooms, we blend heritage charm with modern comfort and convenience. Our prime location puts us just steps from public transport and surrounded by vibrant cafés, dining options, and Sydney’s cultural hotspots. Guests enjoy the welcoming atmosphere of our lobby bar and the ease of 24-hour reception, making every stay seamless, warm and memorable.
Responsibilities
Reporting to the General Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll:
Oversee the front office inc. complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
Ensure the front office provides a high level of guest services to guests at check-in, check-out, and during stay, leading by example and setting the standards for the vibrancy we want our hotel to elude
Create new ways to leave guests with a lasting memorable experience, by thoughtfully tailoring the ways we delight them
Use your inquisitive nature to identify new sales leads, encouraging the team to do the same, and contributing to the commercial success of the hotel
Manage emergency situations in a safe and professional matter
Build strong and authentic relationships with your teammates and our guests
Provide support and assistance to the General Manager in higher-level hotel management and admin tasks, embracing the opportunity to grow professionally
Benefits
You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:
National career growth opportunities
Accelerated development in a variety of hotel management or corporate areas
Comprehensive onboarding & ongoing support
The chance to join our Fast-Track Hotel Management Development program
Genuine flexibility and job security
High performing culture that values relationships & individuality, where our leadership know you by name
Generous referral bonuses when you refer your friends to work with us (up to $1000)
Discounts on accommodation across our network
Discounts on private health insurance
Access to our Employee Assistance Program
Desired Skills and Experience
About You
We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.
The successful person must have:
Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
First Aid Certificate (or be able to obtain before starting)
Responsible Service of Alcohol Certificate (or be able to obtain before starting)
Flexibility to work at variety of shifts throughout the week, including public holidays on rotation with other team members (although no overnight shifts required)
Demonstrated experience leading a team with kindness in order to achieve outcomes
Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions
High standards of attention to detail and communication skills (written & verbal)
Experience in a role where you've set the standard for of genuine and vibrant customer service (the kind that feels like a warm hug when you enter the lobby)
.png){kind=spacer}